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Support

We're here to help you get the most out of TradeFlow. Find answers to common questions or reach out to our support team.

Email Support

Get help from our support team within 24 hours.

support@tradeflow.app

Help Center

Browse our documentation and guides.

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Frequently Asked Questions

How do I create a new permit application?

Navigate to the Permits page from your dashboard and click "New Permit". Follow the wizard to enter project details, select the jurisdiction, and upload required documents.

What file formats are supported for document uploads?

TradeFlow supports PDF, JPG, PNG, and HEIC file formats. Each file can be up to 10MB in size. We recommend PDF format for official documents.

How do I add team members to my account?

Go to Settings > Team Management to invite team members via email. You can assign different permission levels based on their role.

Can I track permit status in real-time?

Yes! TradeFlow provides real-time status updates for all your permits. You'll receive notifications when there are updates or actions required.

How do I update my billing information?

Visit Dashboard > Billing to update your payment method, view invoices, or change your subscription plan.

Still Need Help?

Our support team is available Monday through Friday, 9am to 6pm PST. For urgent issues outside business hours, please email urgent@tradeflow.app